Executive Director Ccaas

Ttecdigital

Austin, TX, United States
On-site
Ccaas professional services leadership
Genesys platform expertise
Complex contact center applications
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process

Job Summary

  • At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.
  • As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the most complex Contact Center applications imaginable.
  • You will be an operational leader who understands the business impacts and technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business.

Matching Summary

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.

Skills & Requirements

Must-have

  • CCaaS Professional Services leadership
  • Genesys platform expertise
  • complex Contact Center applications
  • client-facing presentation skills
  • lead implementation teams
  • formulate ideas into solutions

Nice-to-have

  • employee first process vision
  • thriving employee environment
  • external and internal thought leader
  • partner ecosystem collaboration

Key Requirements

  • Webex Collaboration knowledge
  • Amazon Connect knowledge
  • Genesys Engage/Cloud knowledge
  • Zoom knowledge
  • Google CCAI knowledge
  • NICE CXone knowledge
  • Verint knowledge
  • Calabrio knowledge
  • CRMs knowledge
  • process automation technologies knowledge

Work Rights

Not specified

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