Manager, Technical Support Delivery- Talent

Epic

Costa Rica, Costa Rica
Fully remote
Technical team leadership
Customer support experience
Saas product knowledge
Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User experience

Job Summary

  • Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User experience.
  • As a Customer Support Manager, you will lead a team in providing top-notch support to customers and consultants on complex products and applications.
  • We promote Workday’s core values, with ‘Employees’ being our first!

Matching Summary

Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User experience.

Skills & Requirements

Must-have

  • Technical team leadership
  • Customer support experience
  • SaaS product knowledge

Nice-to-have

  • Creative approach to problem solving
  • Strong relationship building
  • Empowerment and autonomy

Key Requirements

  • 4+ years leading a technical team
  • 6+ years of customer support engineering experience
  • Prior experience with HCM or Talent Acquisition

Work Rights

Not specified

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