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DICK'S Sporting Goods is seeking a Retail Customer Service Specialist to enhance the shopping experience by providing exceptional customer service and support at their West Madison, WI location. The ideal candidate should possess prior retail experience, strong customer focus, and the ability to work collaboratively in a team environment.
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Job Summary
The Customer Service Specialist is responsible for creating an exceptional shopping experience by proactively approaching customers and understanding their needs.
This role serves as the primary liaison between customers and management while ensuring strong customer service standards are met at the front end.
The position requires upholding company merchandising standards and promoting training on loyalty programs, warranty sales, and credit card enrollment.
Matching Summary
Match Score: 75
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DICK'S Sporting Goods is seeking a Retail Customer Service Specialist to enhance the shopping experience by providing exceptional customer service and support at their West Madison, WI location. The ideal candidate should possess prior retail experience, strong customer focus, and the ability to work collaboratively in a team environment.
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Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Excellent customer experience delivery
Front-end operations management
Register coverage and cash handling
Merchandising and presentation standards
Physical ability to lift 15-35 lbs
Nice-to-have
Prior retail sales or cashier experience
Inclusive and diverse workforce mindset
Team collaboration and accountability
Product knowledge in sports equipment
Training new teammates on programs
Key Requirements
Prior retail sales or cashier experience preferred