Operador Mesa De Ayuda – Soporte Técnico

DXC Technology

Servicenow ticket management experience
First-level incident resolution skills
Windows office and o365 proficiency
The role involves managing technical incidents and resolving them at the first instance using ServiceNow

Job Summary

  • The role involves managing technical incidents and resolving them at the first instance using ServiceNow.
  • Candidates must possess excellent communication skills for logging incidents and documenting procedures effectively.
  • DXC Technology fosters a culture of learning, diversity, and inclusion while prioritizing strong team collaboration.

Matching Summary

The role involves managing technical incidents and resolving them at the first instance using ServiceNow.

Skills & Requirements

Must-have

  • ServiceNow ticket management experience
  • First-level incident resolution skills
  • Windows Office and O365 proficiency
  • Minimum 6 months help desk experience
  • Strong oral and written communication

Nice-to-have

  • Proactive problem prevention mindset
  • Adaptability to new technologies
  • Background in computer science studies
  • Experience with massive incident detection

Key Requirements

  • High school diploma required
  • Minimum 6 months help desk experience
  • Knowledge of hardware and software troubleshooting

Work Rights

Not specified

Tailored Resume

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