Tl -call Centre Operations

PayU Payments Private Ltd

Mumbai, India
On-site
Call center training
Team management
Process management
The role involves managing call center operations for both front end and backend teams

Job Summary

  • The role involves managing call center operations for both front end and backend teams.
  • You will be responsible for monitoring team performance and enhancing customer experience.
  • The position requires collaboration with CRM teams to improve resolution rates and customer satisfaction.

Matching Summary

The role involves managing call center operations for both front end and backend teams.

Skills & Requirements

Must-have

  • Call Center Training
  • Team Management
  • Process Management
  • CRM proficiency
  • MS Office tools proficiency

Nice-to-have

  • Qualitative and quantitative analysis skills
  • Customer service ticket resolution
  • Partnership development with internal teams

Key Requirements

  • 5-8 years of experience in call center operations
  • Experience in team management
  • Proficient in Excel and PowerPoint

Work Rights

Not specified

Tailored Resume

Cover Letter