Service Management Associate

Accenture

Reporting analytics
Contractual compliance
Operational kpis
The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day-to-day basis

Job Summary

  • The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day-to-day basis.
  • The Governance team will be responsible for contractual compliance of various aspects of contract like Governance, Reporting, Incident Management, Change Management and Survey Management along with driving automation and analytics.
  • Publish Daily / Weekly / Monthly Reports on time with accuracy and support in delivery of ad hoc reports.

Matching Summary

The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day-to-day basis.

Skills & Requirements

Must-have

  • Reporting Analytics
  • contractual compliance
  • operational KPIs
  • MS Office
  • advance excel formulas
  • PowerPoint presentations

Nice-to-have

  • professional presence
  • adaptability to change
  • working across matrixed organization
  • driving automation and analytics

Key Requirements

  • 1-3 Years of Experience
  • Any Graduation

Work Rights

Not specified

Tailored Resume

Cover Letter