Customer Service Coordinator

Paramount Prints

Passaic, NJ, USA
Base: $50,000 - $60,000 usd; bonus/equity: corpora...
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Respond to calls, chats, and emails
Coordinate with logistics and warehouse teams
Handle customer issues with empathy
** Paramount Prints is seeking a Customer Service Coordinator to enhance customer satisfaction through effective communication and problem-solving. The ideal candidate should thrive in a dynamic environment, possess strong communication skills, and have prior customer service experience. **

Job Summary

  • This role will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • The goal of this team is to ensure excellent service standards, provide efficient and accurate responses to customer inquiries and maintain high customer satisfaction.
  • We are hiring customer service representatives who are genuinely excited to help customers.

Matching Summary

Match Score: 75

** Paramount Prints is seeking a Customer Service Coordinator to enhance customer satisfaction through effective communication and problem-solving. The ideal candidate should thrive in a dynamic environment, possess strong communication skills, and have prior customer service experience. **

Salary

Base: $50,000 - $60,000 USD; Bonus/Equity: Corporate Annual Profit Sharing; Benefits: Comprehensive health and wellness benefits package

Skills & Requirements

Must-have

  • Respond to calls, chats, and emails
  • Coordinate with logistics and warehouse teams
  • Handle customer issues with empathy
  • Process customer return and claim requests
  • Proficiency in MS Office

Nice-to-have

  • Excellent can-do attitude
  • Thrive in a fast-paced environment
  • People person with passion for customer experience

Key Requirements

  • Prior experience in a customer service capacity
  • Ability to work required overtime
  • Must be on-site at our screen printing facility

Work Rights

Not specified

Tailored Resume

Cover Letter