Business Process Analyst | Head Customers Retail

Santander

Mexico City, Mexico
Process documentation and improvement
Kpi monitoring and reporting
User acceptance testing support
Santander is transforming into a technology-driven organization with people at its core, focusing on customer-centricity, disruptive thinking, and innovation

Job Summary

  • Santander is transforming into a technology-driven organization with people at its core, focusing on customer-centricity, disruptive thinking, and innovation.
  • The Business Process Analyst will be responsible for documenting current processes, monitoring performance metrics, supporting implementation, maintaining documentation, and acting as an operational liaison.
  • The company offers a competitive compensation package, global wellness programs, family support, growth opportunities, and encourages volunteerism.

Matching Summary

Santander is transforming into a technology-driven organization with people at its core, focusing on customer-centricity, disruptive thinking, and innovation.

Skills & Requirements

Must-have

  • Process documentation and improvement
  • KPI monitoring and reporting
  • User Acceptance Testing support
  • Advanced Excel and PowerPoint
  • Advanced Power BI
  • Microsoft Visio proficiency

Nice-to-have

  • Agile methodologies
  • Disruptive thinking
  • Proactive risk management
  • Team collaboration
  • Adaptability to agile environments

Key Requirements

  • +2 years experience in commercial processes
  • +2 years experience in data analysis and management
  • Bachelor's degree in Engineering, Actuarial Science, Administration, Finance, or related field
  • Advanced English proficiency

Work Rights

Not specified

Tailored Resume

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