Job Summary

• Customer Success Management (CSM) acts as a liaison between Professional Services and Production Services teams to plan and oversee enterprise-level support and service activities for Workday products.
• The role involves deep collaboration with customers to improve their user experience, develop success plans, and communicate product roadmaps while supporting business transformation.
• Workday offers a flexible work approach combining in-person and remote work, with a culture rooted in integrity, empathy, and shared enthusiasm, supporting employee growth and long-term investment.

Matching Summary

Skills & Requirements

Key Requirements

• 5+ years customer-facing services experience
• 1+ years Workday project management
• Business-level Japanese communication
• Experience in consulting or account management
• Ability to travel up to 30%
• Bachelor degree or equivalent experience
• Experience with SaaS customer management

Work Rights