Contact Center Professional - Multilingual

ING

Not specified
Multilingual communication skills
Live chat voice video call support
Banking products knowledge payments cards
ING is seeking a multilingual Contact Center Professional for a fixed-term position, responsible for providing comprehensive support to clients through various communication channels. The role emphasizes flexibility, proactive service delivery, and adherence to regulatory compliance while addressing client inquiries related to banking products

Job Summary

  • The role involves providing comprehensive support to ING clients through various channels including chat, voice, and video calls regarding daily banking products.
  • Employees must operate within strict risk and compliance frameworks while managing end-to-end execution of client requests and complaint resolutions.
  • Success in this position requires agility to switch between different communication channels and a proactive approach to cross-skilling initiatives.

Matching Summary

Match Score: 85

ING is seeking a multilingual Contact Center Professional for a fixed-term position, responsible for providing comprehensive support to clients through various communication channels. The role emphasizes flexibility, proactive service delivery, and adherence to regulatory compliance while addressing client inquiries related to banking products.

Skills & Requirements

Must-have

  • Multilingual communication skills
  • Live chat voice video call support
  • Banking products knowledge payments cards
  • System operational processing capabilities
  • Compliance and risk adherence

Nice-to-have

  • Proactive cross-skilling initiative mindset
  • Agile channel switching ability
  • High energy and enthusiasm for challenges
  • Collaborative partnership building skills
  • Independent problem-solving urgency

Key Requirements

  • Fixed term employment contract
  • Ability to learn multiple processes quickly
  • Adherence to organizational policies and legislation

Work Rights

Not specified

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