Customer Service Technical Associate – Application Technical Support

Wolters Kluwer

Multiple Locations
Base: $26,200.00 - $48,175.00 usd; bonus/equity: n...
Onsite
Customer technical support environment
Phone, chat, and email support
Issue resolution and escalation
At Wolters Kluwer TAA, customer experience is core to everything we do and the Service Excellence Team prioritizes making customers successful with high quality, speedy, personable, and conversational support

Job Summary

  • At Wolters Kluwer TAA, customer experience is core to everything we do and the Service Excellence Team prioritizes making customers successful with high quality, speedy, personable, and conversational support.
  • This role requires ownership of customer cases from beginning to end and involves participating in projects, process improvement initiatives, and product testing.
  • Wolters Kluwer offers competitive benefits including Medical, Dental, Vision, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance, Vacation, Sick Time, and Paid Parental Leave.

Matching Summary

At Wolters Kluwer TAA, customer experience is core to everything we do and the Service Excellence Team prioritizes making customers successful with high quality, speedy, personable, and conversational support.

Salary

Base: $26,200.00 - $48,175.00 USD; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance, Vacation, Sick Time, Paid Parental Leave

Skills & Requirements

Must-have

  • Customer technical support environment
  • Phone, chat, and email support
  • Issue resolution and escalation
  • Use of customer relationship database
  • Product testing participation
  • Flexible schedule including evenings and Saturdays

Nice-to-have

  • Experience with Citrix and networking
  • Knowledge of SQL scripting and database tables
  • Use of SalesForce.com
  • Ability to diffuse customer complaints
  • Advanced desktop and mobile computing skills

Key Requirements

  • Associates Degree in MIS, Computer Science, or IT or equivalent experience
  • MCITP, MCSE, CCA, Network+, Server+, A+ certifications preferred
  • Experience with help desk or technical support
  • Experience with computer networks and internet software

Work Rights

Not specified

Tailored Resume

Cover Letter