As Reservations Manager, you will lead the Reservations team and play a key role in shaping each guest’s journey before they arrive
Job Summary
As Reservations Manager, you will lead the Reservations team and play a key role in shaping each guest’s journey before they arrive.
This is a 12-month parental leave cover commencing mid-May, offering the opportunity to step into a leadership role within a luxury hotel environment.
Great benefits include worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program.
Matching Summary
As Reservations Manager, you will lead the Reservations team and play a key role in shaping each guest’s journey before they arrive.
Skills & Requirements
Must-have
Reservations team leadership
Hotel reservations processing
PMS systems knowledge
Strong organisational capability
Exceptional communication skills
Results-focused mindset
Nice-to-have
Experience in luxury hotel environment
OPERA Cloud experience
Calm and confident under pressure
Passion for personalised guest experiences
Collaboration with Sales and Marketing teams
Key Requirements
Previous Reservations experience in hotel industry