Customer Journey Expert - Conversion Manager For Digital Private Individual Onboarding

ING

Strong expertise in conversion rate optimization
Advanced data analytics skills with dashboards
Experience with a/b testing frameworks
You will be the driving force behind maximizing conversion across ING's digital onboarding flows for private individuals

Job Summary

  • You will be the driving force behind maximizing conversion across ING's digital onboarding flows for private individuals.
  • The role requires steering multiple teams and processes to deliver measurable results while analyzing end-to-end onboarding funnels.
  • You will work in a fast-paced, innovative environment focused on continuous optimization and ambitious KPIs.

Matching Summary

You will be the driving force behind maximizing conversion across ING's digital onboarding flows for private individuals.

Skills & Requirements

Must-have

  • Strong expertise in conversion rate optimization
  • Advanced data analytics skills with dashboards
  • Experience with A/B testing frameworks
  • Ability to steer stakeholders across IT and compliance
  • Understanding of digital banking KYC and AML processes

Nice-to-have

  • Experience with Adobe Analytics and tagging strategies
  • Knowledge of UX principles and design collaboration
  • Familiarity with ING's specific IT landscape
  • Exposure to machine learning for personalization

Key Requirements

  • Strong stakeholder management and influencing skills
  • Ability to translate data into clear business recommendations
  • Experience structuring complex digital flows

Work Rights

Not specified

Tailored Resume

Cover Letter