German-speaking Quality Coach

Unisys UK

Monthly gross 44.200 huf cafeteria; home office al...
Hybrid
German language proficiency mandatory
It service desk level 1 experience
Servicenow genesys power bi knowledge
This role involves monitoring agent interactions and providing timely coaching to ensure high-quality performance within the IT Service Desk

Job Summary

  • This role involves monitoring agent interactions and providing timely coaching to ensure high-quality performance within the IT Service Desk.
  • The company offers hybrid working support, a monthly cafeteria allowance of 44,200 HUF, and private health insurance after six months.
  • Candidates must possess strong verbal and written communication skills in English and German to advise end users and drive continuous improvement.

Matching Summary

This role involves monitoring agent interactions and providing timely coaching to ensure high-quality performance within the IT Service Desk.

Salary

Monthly gross 44.200 HUF cafeteria; Home office allowance provided; Private Health Insurance Generali Premium Package included

Skills & Requirements

Must-have

  • German language proficiency mandatory
  • IT Service Desk Level 1 experience
  • ServiceNow Genesys Power BI knowledge

Nice-to-have

  • Additional languages advantage
  • AI sentiment analysis experience
  • Strong growth mindset and curiosity

Key Requirements

  • Minimum 2+ years IT Service Desk Level 1 experience
  • Bachelor's degree preferred
  • Mandatory German language skills

Work Rights

Not specified

Tailored Resume

Cover Letter