Competitive salary pyckage; not specified; benefit...
Fully remote
Proven experience leading customer service teams
Strong scheduling and coordination experience
Experience in construction or logistics industries
Buildsafe Sydney is seeking a National Customer Service Manager to lead their Customer Service and Scheduling teams across Queensland, Victoria, and New South Wales. The ideal candidate will be a hands-on leader with experience in fast-paced environments, particularly within customer service or operations, and will be responsible for optimizing schedules and driving operational efficiency
Job Summary
This role involves leading the Customer Service and Scheduling teams to ensure trucks and crews arrive safely and on time across Queensland, Victoria, and New South Wales.
The successful candidate will coach and develop their team to deliver outstanding customer service while optimizing schedules and driving operational efficiency.
Benefits include a competitive salary package, complimentary professional car washes, ongoing training opportunities, and monthly team lunches.
Matching Summary
Match Score: 85
Buildsafe Sydney is seeking a National Customer Service Manager to lead their Customer Service and Scheduling teams across Queensland, Victoria, and New South Wales. The ideal candidate will be a hands-on leader with experience in fast-paced environments, particularly within customer service or operations, and will be responsible for optimizing schedules and driving operational efficiency.
Salary
Competitive salary package; Not specified; Benefits: Car washes, training, lunches, uniforms, EAP
Skills & Requirements
Must-have
Proven experience leading customer service teams
Strong scheduling and coordination experience
Experience in construction or logistics industries
Ability to troubleshoot under pressure
Computer literacy with operational systems
Nice-to-have
Passion for building scalable training programs
Experience working with remote teams
Commercial mindset driving efficiency
Collaborative relationship building skills
Positive proactive leadership approach
Key Requirements
Proven experience leading teams in fast-paced environments
Strong scheduling and coordination background
Excellent communication and relationship-building skills