This role is central to ensuring consistency, control and confidence across a complex portfolio of projects and programmes delivering transformation across contact centre and back office operations
Job Summary
This role is central to ensuring consistency, control and confidence across a complex portfolio of projects and programmes delivering transformation across contact centre and back office operations.
You’ll work closely with programme leadership, delivery teams and senior stakeholders to shape and embed robust governance, planning, reporting and assurance practices—enabling effective decision-making and successful delivery at pace across a high-profile transformation agenda.
This is an opportunity to directly influence a major transformation shaping the future of Capita’s contact centre and back office operations.
Matching Summary
This role is central to ensuring consistency, control and confidence across a complex portfolio of projects and programmes delivering transformation across contact centre and back office operations.
Skills & Requirements
Must-have
Establish and lead PMO function
Define and embed PMO standards
Programme and project management methodologies
P3O services
Manage budgets, resources, risks, dependencies
Analytical and problem-solving skills
Stakeholder management capability
Nice-to-have
Proactive and detail-driven
High-performing PMO
AI-enabled, data-driven service model
Embracing change
Inclusive, barrier-free recruitment
Key Requirements
Significant experience in PMO leadership roles
Proven experience establishing and improving PMO processes
Strong understanding of programme and project management methodologies
Experience managing budgets, resources, risks and dependencies
Excellent analytical, problem-solving and data analysis skills
Strong communication and stakeholder management capability