Cloud Systems Team Lead

Shift

Sydney, Australia
Remote
Technical direction and mentorship
First point of escalation
Manage support slas
As the Cloud Systems Team Lead, you will serve as the senior technical authority within the support function, providing daily technical direction, mentorship, and team leadership while actively contributing to support delivery

Job Summary

  • As the Cloud Systems Team Lead, you will serve as the senior technical authority within the support function, providing daily technical direction, mentorship, and team leadership while actively contributing to support delivery.
  • You will act as the first point of escalation, resolving complex issues, driving support SLAs, and owning operational infrastructure delivery, including incident triage and change management.
  • The role requires a strong desire to stay technically hands-on and actively involved in day-to-day operations, with benefits including a flexible working environment and industry-leading parental leave.

Matching Summary

As the Cloud Systems Team Lead, you will serve as the senior technical authority within the support function, providing daily technical direction, mentorship, and team leadership while actively contributing to support delivery.

Skills & Requirements

Must-have

  • Technical direction and mentorship
  • First point of escalation
  • Manage support SLAs
  • Incident triage and change management
  • Develop support runbooks
  • Oversee identity and access management
  • Adhere to security best practices

Nice-to-have

  • Collaborative and supportive environment
  • Continuous improvement focus
  • Cross-functional project collaboration

Key Requirements

  • Minimum 5 years' experience in cloud/systems administration
  • At least 2 years in a senior technical or lead capacity
  • Proficiency in Microsoft Intune and Entra ID
  • Experience managing SLAs and incident/change management

Work Rights

Not specified

Tailored Resume

Cover Letter