Head Of Customer Operations

Bondora

Tallinn, Harju, Estonia
Competitive salary; generous benefits pyckage incl...
On-site
Multi-market customer operations management
Aml operational execution and compliance
Process engineering for cost reduction
Bondora is seeking a Head of Customer Operations to lead its customer support and operational strategy across multiple European markets. The ideal candidate will have extensive experience in managing customer operations in a centralized model, with a strong focus on automation and compliance

Job Summary

  • The role involves owning the Customer Operations ecosystem across all active European markets including Estonia, Finland, Netherlands, Spain, Latvia, Lithuania, and Denmark.
  • Success requires driving automation and self-service to scale growth without a linear increase in headcount while maintaining strict AML and quality standards.
  • Bondora offers a competitive salary, generous benefits package including 5 weeks of vacation, private healthcare, and share options to support employee growth.

Matching Summary

Match Score: 85

Bondora is seeking a Head of Customer Operations to lead its customer support and operational strategy across multiple European markets. The ideal candidate will have extensive experience in managing customer operations in a centralized model, with a strong focus on automation and compliance.

Salary

Competitive salary; Generous benefits package including share options; Not specified

Skills & Requirements

Must-have

  • Multi-market customer operations management
  • AML operational execution and compliance
  • Process engineering for cost reduction
  • CRM and workflow automation expertise
  • Data-driven decision making with KPIs

Nice-to-have

  • Fintech or digital financial services experience
  • Matrix operating model familiarity
  • AI-supported operations knowledge
  • Strong cross-functional stakeholder influence
  • Bias for simplification and execution

Key Requirements

  • Proven experience managing multi-market teams
  • Hands-on CRM and ticketing platform experience
  • Familiarity with AML/KYC regulatory requirements
  • Strong data literacy and operational scaling mindset

Work Rights

Not specified

Tailored Resume

Cover Letter