Base: $13.30 - $24.70 ph; bonus/equity: not specif...
Hybrid
Hybrid schedule with reliable internet
Camera-ready while working
90 wpm typing speed
This role involves supporting players and ensuring a seamless gaming experience within the regulated online real money gaming industry
Job Summary
This role involves supporting players and ensuring a seamless gaming experience within the regulated online real money gaming industry.
Candidates must maintain service level agreements by handling inquiries in under 45 seconds and meeting daily contact targets of 70.
The position offers a comprehensive benefits package including health, dental, vision insurance, paid time off, and a 401(k) plan with employer matching.
Matching Summary
This role involves supporting players and ensuring a seamless gaming experience within the regulated online real money gaming industry.
Salary
Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) match
Skills & Requirements
Must-have
Hybrid schedule with reliable internet
Camera-ready while working
90 wpm typing speed
Troubleshoot computer and mobile apps
Maintain SLAs under 45 seconds
Nice-to-have
Previous technical support experience
VIP customer communication skills
Fast-paced dynamic environment
Strong grammatical and data entry skills
Initiative and discretion in work
Key Requirements
High School diploma or equivalent
0-2 years inbound call center experience
Authorized to work without visa sponsorship
Able to travel to office 50% of shifts
Pass background screening and regulatory approvals
Work Rights
Must be authorized to work in job posting location