Team Manager - Customer Support

Land Securities Group

Manila, Philippines
Not specified; not specified; benefits include hea...
Lead daily team operations and workflow management
Coach support professionals on global standards
Track and improve key performance measures
The role involves leading the day-to-day operation of the Tick History Customer Support team while managing a group of support professionals

Job Summary

  • The role involves leading the day-to-day operation of the Tick History Customer Support team while managing a group of support professionals.
  • You will coach team members to deliver high-quality service aligned with global standards and step in to handle live contacts during peak periods.
  • LSEG offers a dynamic culture with tailored benefits including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

Matching Summary

The role involves leading the day-to-day operation of the Tick History Customer Support team while managing a group of support professionals.

Salary

Not specified; Not specified; Benefits include healthcare, retirement planning, paid volunteering days, and wellbeing initiatives

Skills & Requirements

Must-have

  • Lead daily team operations and workflow management
  • Coach support professionals on global standards
  • Track and improve key performance measures
  • Manage complex customer issues as partner concern point
  • Participate in recruitment and selection processes

Nice-to-have

  • Data-driven recommendations for service delivery
  • Champion learning culture and continuous improvement
  • Excellent network to engage delivery teams
  • Ability to influence decision-makers effectively

Key Requirements

  • People leader skills with consistent record of developing talent
  • Experience in customer support operations and quality management
  • Strong consultative and collaborative communication abilities

Work Rights

Not specified

Tailored Resume

Cover Letter