This role focuses on designing tailored pathways that respond to diverse needs rather than a single standardized journey for customers facing barriers
Job Summary
This role focuses on designing tailored pathways that respond to diverse needs rather than a single standardized journey for customers facing barriers.
The position involves leading a small multidisciplinary team of Service Designers and Product Designers to deliver iterative end-to-end improvements.
AFCA offers flexible work options including hybrid arrangements, thoughtful benefits, and additional inclusive leave options such as gender affirmation and women's health leave.
Matching Summary
This role focuses on designing tailored pathways that respond to diverse needs rather than a single standardized journey for customers facing barriers.
Skills & Requirements
Must-have
Leading customer experience initiatives
Understanding accessibility and inclusion needs
Working in agile cross-functional delivery models
Translating insights into tangible improvements
Stakeholder engagement and influencing skills
Nice-to-have
Commitment to improving outcomes for people with barriers
Experience connecting customer needs with system design
Building organizational capability in accessibility