Head Of Agency London – Coo Lending Operations

ING

London, United Kingdom
Lending operations oversight
Risk management and compliance
Stakeholder engagement
The Head of Agency London is accountable for the effective execution of the Agent role for EMEA lending activities, ensuring accurate delivery within a robust control environment and full adherence to ING policies and UK regulatory expectations

Job Summary

  • The Head of Agency London is accountable for the effective execution of the Agent role for EMEA lending activities, ensuring accurate delivery within a robust control environment and full adherence to ING policies and UK regulatory expectations.
  • As a member of the UK Operations Senior Management team, the role works closely with UK Front Office and key partners to support safe growth and strong client outcomes.
  • The role leads, develops and coaches the Agency London team, fostering a collaborative, high‑performance culture with a focus on stakeholder engagement.

Matching Summary

The Head of Agency London is accountable for the effective execution of the Agent role for EMEA lending activities, ensuring accurate delivery within a robust control environment and full adherence to ING policies and UK regulatory expectations.

Skills & Requirements

Must-have

  • Lending operations oversight
  • Risk management and compliance
  • Stakeholder engagement
  • Digital transformation mindset
  • Client experience focus

Nice-to-have

  • Inspiring and approachable leader
  • Organizational sensitivity
  • Style flexibility
  • Empower teams autonomously
  • Simplify complexity

Key Requirements

  • Min 8 years’ proven track record in Operations
  • Knowledge of Lending value chain
  • Experience executing as an Agent
  • Experience developing high-performing teams
  • Excellent level of English

Work Rights

Not specified

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