Roche is seeking a Customer Experience Intern to join their Diagnostics team, focusing on enhancing customer satisfaction and engagement. The ideal candidate is a university student with strong analytical skills, advanced English, and proficiency in data management tools, who is eager to learn and contribute to improving the customer experience
Job Summary
Join Roche to support the team in understanding customer voice and transforming data into real improvements through integrated governance.
You will assist in collecting and analyzing satisfaction indicators like NPS and CSAT to generate actionable insights for new research launches.
The role offers a unique opportunity to connect with the Global team and influence international CX forums while aligning best practices in Brazil.
Matching Summary
Match Score: 85
Roche is seeking a Customer Experience Intern to join their Diagnostics team, focusing on enhancing customer satisfaction and engagement. The ideal candidate is a university student with strong analytical skills, advanced English, and proficiency in data management tools, who is eager to learn and contribute to improving the customer experience.
Skills & Requirements
Must-have
Advanced English proficiency
Excel data management skills
Design tool familiarity
Nice-to-have
Spanish language knowledge
Creative problem-solving mindset
Agile collaboration approach
Key Requirements
Undergraduate student 3rd-5th semester
Graduation forecast from 2028 onwards
Fields: Administration, Marketing, Communications, or Humanities