Guest Services Representative - Part Time

BMW of South Austin

Charlotte, North Carolina, US
Guest reception and environment management
Phone call handling and message taking
Customer traffic and sales metric tracking
Ensures a friendly and receptive environment for guests and provides administrative functions for the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions for the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls courteously, and directs customers to the appropriate person or department.
  • Walks around the showroom hourly to offer refreshments to guests and helps maintain a clean and comfortable environment.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions for the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest reception and environment management
  • Phone call handling and message taking
  • Customer traffic and sales metric tracking
  • Dealership software data entry
  • Maintaining CSI standards

Nice-to-have

  • Warm, positive, and happy environment
  • Servant Leadership and Teamwork
  • Commitment to Customer Enthusiasm
  • Continuous Improvement mindset

Key Requirements

  • Up to 3 years of work experience
  • Previous customer service experience desired
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

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