Team Leader With Polish

Concentrix

Katowice, Poland
Day-to-day team leadership
Performance coaching and feedback
Customer service excellence
Lead a team of call center associates focused on tobacco heating devices, ensuring adherence to policies and legal requirements

Job Summary

  • Lead a team of call center associates focused on tobacco heating devices, ensuring adherence to policies and legal requirements.
  • Coach team members to achieve and exceed performance metrics, resolve issues, and maintain high customer satisfaction.
  • Concentrix offers a comprehensive benefits package including private healthcare, life insurance, e-learning, and employee assistance programs.

Matching Summary

Lead a team of call center associates focused on tobacco heating devices, ensuring adherence to policies and legal requirements.

Skills & Requirements

Must-have

  • Day-to-day team leadership
  • Performance coaching and feedback
  • Customer service excellence
  • Adherence to policies and legal requirements
  • Polish C1 language proficiency
  • English B2/C1 language proficiency

Nice-to-have

  • Motivating and supportive leadership style
  • Resilience under pressure
  • Collaborative team environment
  • Continuous learning and development

Key Requirements

  • Associate's degree or equivalent experience
  • Previous BPO/Call Center experience
  • Leadership and coaching talent
  • Ability to work in Katowice office on various shifts

Work Rights

Not specified

Tailored Resume

Cover Letter