BeOne Medicines is seeking a Senior Systems Support Analyst to provide advanced technical support and infrastructure management in a hybrid work environment. The role requires strong expertise in endpoint management and collaboration tools, alongside exceptional customer service skills, to ensure a stable technology environment
Job Summary
This role is responsible for delivering advanced endpoint and infrastructure support while ensuring a secure, stable, and highly responsive technology environment.
The Senior Systems Support Analyst serves as a senior technical resource within the GTS organization and operates as a Tier 2/3 escalation point.
The company offers a comprehensive benefits package including Medical, Dental, Vision, 401(k), and equity opportunities.
Matching Summary
Match Score: 85
BeOne Medicines is seeking a Senior Systems Support Analyst to provide advanced technical support and infrastructure management in a hybrid work environment. The role requires strong expertise in endpoint management and collaboration tools, alongside exceptional customer service skills, to ensure a stable technology environment.
Salary
Base: $42.02 - $59.02 per hour; Bonus/Equity: Eligible for annual bonus plan and equity awards; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Advanced endpoint and infrastructure support
Tier 2/3 escalation support
Microsoft 365 support
Windows 11, macOS, mobile platforms
Microsoft Intune & Autopilot
Azure AD / Active Directory
ServiceNow proficiency
Nice-to-have
Scientific and business professionals
Collaborative and passionate interest
High level of professionalism
Exceptional customer service
Accountability in fast-paced environment
Continuous improvement initiatives
Key Requirements
Associate’s degree with 6+ years of IT support experience
Bachelor’s degree with 4+ years of IT support experience