Dls Case Manager (can) Seasonal, Disability & Leave Services - Canada Loa

Amazon

Canada
On-site
Customer obsession
Prioritization and execution
Attention to detail
The DLS Case Manager will interface with employees to learn about their situations and answer questions, align benefits to the employee’s specific situation, and be a point of contact for an employee throughout the leave and accommodation event

Job Summary

  • The DLS Case Manager will interface with employees to learn about their situations and answer questions, align benefits to the employee’s specific situation, and be a point of contact for an employee throughout the leave and accommodation event.
  • This role provides exceptional customer service and coordination with Latin America employees, managers, HR representatives and internal departments to facilitate the preparation for time-off, use of benefits, leave of absences, and transition ramp-back to work plans.
  • The DLS Case Manager will be able to understand and report on the steps of the process causing friction, and work on continuous improvement projects with those teams to drive solutions which improve the employee’s experience.

Matching Summary

The DLS Case Manager will interface with employees to learn about their situations and answer questions, align benefits to the employee’s specific situation, and be a point of contact for an employee throughout the leave and accommodation event.

Skills & Requirements

Must-have

  • customer obsession
  • prioritization and execution
  • attention to detail
  • critical thinking
  • fact-finding
  • case management

Nice-to-have

  • process improvement
  • customer experience
  • change management
  • empathy
  • influencer

Key Requirements

  • 11 months acting on-site role
  • Disability and Leave Services experience
  • Compliance with federal and state laws

Work Rights

Not specified

Tailored Resume

Cover Letter