Senior Customer Journey Expert (payments)

ING

Netherlands
Not specified (assume hybrid based on industry norms).
Order management capabilities
Payment regulations and market standards
Business and functional definition of requirements
ING is seeking a Senior Customer Journey Expert to enhance its Payments Order Management capabilities within the Payments & Settlement Services (PSS) division. The role focuses on onboarding new payment services, analyzing regulatory impacts, and ensuring compliance while delivering a seamless customer experience

Job Summary

  • The Customer Journey Expert will focus on the Order Management specific functions in the payment value chain, ensuring correct business and functional definition of requirements for Service Consumers.
  • Responsibilities include defining detailed business requirements, supporting product/service development with an end-to-end mindset, and collaborating with Risk, Compliance & Legal stakeholders.
  • ING offers a balance between career and private life with benefits including vacation days, pension scheme, 13th-month salary, and opportunities for personal growth in an informal, innovative environment.

Matching Summary

Match Score: 85

ING is seeking a Senior Customer Journey Expert to enhance its Payments Order Management capabilities within the Payments & Settlement Services (PSS) division. The role focuses on onboarding new payment services, analyzing regulatory impacts, and ensuring compliance while delivering a seamless customer experience.

Skills & Requirements

Must-have

  • Order Management capabilities
  • payment regulations and market standards
  • business and functional definition of requirements
  • non-IT part of the delivery
  • end-to-end mindset
  • Risk, Compliance & Legal stakeholders

Nice-to-have

  • taking it on and making it happen
  • enthusiasm for helping others
  • always being a step ahead
  • creative and out-of-the-box thinker
  • resilient and focused

Key Requirements

  • 3+ years of relevant experience
  • Experience with projects and/or programs
  • Experience with migration activities
  • Managing stakeholders
  • Experience in banking and payments
  • Master's or Bachelor's degree
  • Fluent in English (verbally and written)

Work Rights

Not specified

Tailored Resume

Cover Letter