Principal, Customer Success Manager

Workday

India
Hybrid (50% in-office or field engagement)
Customer relationship coordination
Communicate workday roadmap
Develop customer success plans
Workday is seeking a Principal Customer Success Manager to lead customer relationships and drive adoption of their solutions in India. The ideal candidate will have extensive experience in customer-facing roles, particularly in consulting and account management, along with project management experience in HCM, Payroll, or Financials platforms

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Responsibilities include handling overall responsibility for coordinating the customer relationship and acting as a liaison between product management and the customer.
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to lead customer relationships and drive adoption of their solutions in India. The ideal candidate will have extensive experience in customer-facing roles, particularly in consulting and account management, along with project management experience in HCM, Payroll, or Financials platforms.

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Communicate Workday roadmap
  • Develop customer success plans
  • Prioritize customer concerns
  • Facilitate solution adoption
  • Act as customer advocate

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Functional domain expertise in Financials
  • Experience with State & Local Government

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter