Teamlead Customer Service Pharma (m/w/d)

DocMorris N.V

Heerlen, Netherlands
On-site
Data-driven performance management
Modern leadership and change management
Ai integration and operational excellence
DocMorris N.V is seeking a Teamlead for their Customer Service Pharma division in Heerlen, Netherlands. The role involves leading a team to enhance customer service quality using data-driven management and modern technology, specifically in a regulated pharmaceutical environment

Job Summary

  • You will steer your team based on clear KPIs and derive targeted optimization measures through data analysis and dashboards.
  • You will be a role model for an agile, performance-oriented, and quality-conscious work culture, accompanying the team through transformation processes.
  • This 6-month temporary position is the perfect opportunity to demonstrate your leadership skills in a highly dynamic, transformation-driven environment.

Matching Summary

Match Score: 85

DocMorris N.V is seeking a Teamlead for their Customer Service Pharma division in Heerlen, Netherlands. The role involves leading a team to enhance customer service quality using data-driven management and modern technology, specifically in a regulated pharmaceutical environment.

Skills & Requirements

Must-have

  • data-driven performance management
  • modern leadership and change management
  • AI integration and operational excellence
  • strong analytical skills
  • tech affinity with CRM and AI tools

Nice-to-have

  • agile and quality-conscious work culture
  • empathy and clear focus
  • structured, goal-oriented, and independent work
  • tact and diplomacy

Key Requirements

  • Several years of leadership experience in Customer Service or Support
  • Strong ambition to take the next career step and team responsibility
  • Completed degree (FH/Uni) or comparable strategic expertise
  • Very good German and English communication skills

Work Rights

Not specified

Tailored Resume

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