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Apexanalytix is seeking an Incident & Support Analyst in Noida, India, to provide technical support, manage incidents, and ensure IT system stability. The role involves troubleshooting, collaborating with teams, and maintaining documentation while delivering high-quality service in a fast-paced environment.
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Job Summary
The role involves receiving, logging, prioritizing, and resolving incidents reported by users or monitoring systems.
Candidates will collaborate with various IT teams including Infrastructure, Development, and Security to ensure effective incident resolution.
The company offers a strong Mentor Program, Internal Training Portal, and Education Assistance to support employee growth.
Matching Summary
Match Score: 75
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Apexanalytix is seeking an Incident & Support Analyst in Noida, India, to provide technical support, manage incidents, and ensure IT system stability. The role involves troubleshooting, collaborating with teams, and maintaining documentation while delivering high-quality service in a fast-paced environment.
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Skills & Requirements
Must-have
Proven experience in technical support role
Strong problem-solving and troubleshooting skills
Familiarity with ITIL framework and processes
Knowledge of ticketing systems and incident tracking
Excellent written and verbal communication skills
Nice-to-have
Experience with Kubernetes environment
Ability to work effectively under pressure
Commitment to delivering high-quality service
Relevant certifications like ITIL Foundation or CompTIA A+
Key Requirements
Bachelor's degree in Information Technology or Computer Science
Experience with service desk or ITSM software
Understanding of networking concepts and protocols
Experience in scripting or automation for troubleshooting