Customer Experience Supervisor

Driveway

Medford, OR, US
$50,000-75,000; not specified; best-in-class indus...
Customer resolution
Performance management
Process optimization
The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
  • This position will be responsible for reaching and maintaining exceptional Customer Resolution and managing the activities of Driveway Customer Satisfaction Agents.
  • We Offer Best-in-Class Industry Benefits including competitive pay, Medical, Dental, and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.

Salary

$50,000-75,000; Not specified; Best-in-Class Industry Benefits

Skills & Requirements

Must-have

  • Customer Resolution
  • Performance Management
  • Process Optimization
  • Customer Service Performance Tracking
  • CRM and ERP Data Integrity

Nice-to-have

  • Sense of Urgency
  • Strategic Thinking
  • Change Agent
  • Team Collaboration
  • Positive Attitude

Key Requirements

  • 3-5+ years of Customer Service Leadership
  • High School diploma or Equivalent
  • Exceptional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter