Homeowners Assistance Team Lead (spoc)

Fifth Third Bank

Cincinnati, OH, United States
Loss mitigation efforts
Customer service issues
Mortgage loan accounts
Under minimal supervision, the Homeowners Assistance Team Lead assists the production leadership team coordinate, delegate and prioritize as well as work with internal/external customers, vendors and business partners related to loss mitigation efforts

Job Summary

  • Under minimal supervision, the Homeowners Assistance Team Lead assists the production leadership team coordinate, delegate and prioritize as well as work with internal/external customers, vendors and business partners related to loss mitigation efforts.
  • Partner with leadership to train, coach and develop Homeowners Assistance production staff and assist with the coordination of team meetings and drives special projects/initiatives.
  • Fifth Third Bank offers a Total Rewards package including comprehensive benefits and differentiated compensation offerings designed to support the individual needs of employees and their families.

Matching Summary

Under minimal supervision, the Homeowners Assistance Team Lead assists the production leadership team coordinate, delegate and prioritize as well as work with internal/external customers, vendors and business partners related to loss mitigation efforts.

Skills & Requirements

Must-have

  • loss mitigation efforts
  • customer service issues
  • mortgage loan accounts
  • process improvement techniques
  • vendor management
  • team meetings
  • reporting standards

Nice-to-have

  • positive customer experience
  • engaged and inclusive culture
  • advocate for change management
  • professional image

Key Requirements

  • High school diploma or equivalent
  • Minimum 4 years default servicing experience
  • Proven leadership skills
  • Familiarity with collection, lender practices and servicing requirements on mortgages
  • Ability to work in a team environment

Work Rights

Not specified

Tailored Resume

Cover Letter