Customer Banking Specialist - Glen Innes - Multi Channel Branch

Comcov

Glen Innes, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • You will be joining one of our Multi-Channel Branches, providing retail branch services face to face between 9:30-1pm and assisting customers via telephone or other digital channels after 1pm.
  • We are interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Provide technology education
  • Problem solve and provide solutions
  • Champion risk-adverse culture

Nice-to-have

  • Build customer financial wellbeing
  • Holistic customer solutions
  • Act with integrity
  • Customer at the center

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter