Job Summary

• You will architect core platform services enabling agentic systems to resolve customer service tickets autonomously at massive scale.
• The role involves designing shared infrastructure for workflow execution, state management, and multi-agent orchestration across the company.
• Zendesk is investing in a production foundation that allows teams to build reliable, secure, and measurable agentic services without re-implementing underlying infrastructure.

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Skills & Requirements

Key Requirements

• 5+ years of backend engineering experience
• Hands-on experience with agent architectures
• Proficiency in Java, Go, or Python

Work Rights