Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
Customer service skills
Switchboard operation
Maintenance request processing
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, responsible for greeting customers, answering the departmental switchboard, and managing maintenance and project requests

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, responsible for greeting customers, answering the departmental switchboard, and managing maintenance and project requests.
  • The University of Arkansas offers a vibrant work environment with benefits including health, dental, life and disability insurance, tuition waivers, paid holidays, leave accrual, and retirement programs with university contributions.
  • The University of Arkansas is committed to equal opportunity and provides accommodations for applicants with disabilities during the hiring process.

Matching Summary

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, responsible for greeting customers, answering the departmental switchboard, and managing maintenance and project requests.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, paid holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Customer service skills
  • Switchboard operation
  • Maintenance request processing
  • Key inventory administration
  • Payment processing
  • Proactive customer communication

Nice-to-have

  • Familiarity with FAMIS CMMS
  • Knowledge of Workday
  • General office experience
  • Ability to maintain harmonious working relationships
  • Knowledge of Microsoft Office
  • Data analysis techniques

Key Requirements

  • High school diploma or equivalent
  • At least two years of related experience
  • Criminal background check
  • Sex offender registry check

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter