$19.00-$27.00ph based on experience; not specified...
Supervise and mentor csr team
Exceptional customer service
Handle client concerns
At AmeriVet, we believe that thriving teams build thriving communities, and your work helps deliver essential high-quality care for pets and families
Job Summary
At AmeriVet, we believe that thriving teams build thriving communities, and your work helps deliver essential high-quality care for pets and families.
The Lead Customer Service Representative will supervise, mentor, and support CSR team members, train new hires, and promote a culture of collaboration.
Benefits include tailored development programs, mentorship, career pathing, competitive pay, performance bonuses, 401(k) matching, student loan assistance, health insurance, and generous paid time off.
Matching Summary
At AmeriVet, we believe that thriving teams build thriving communities, and your work helps deliver essential high-quality care for pets and families.
Salary
$19.00-$27.00/hr based on experience; Not specified; Not specified
Skills & Requirements
Must-have
Supervise and mentor CSR team
Exceptional customer service
Handle client concerns
Oversee appointment scheduling
Accurate record keeping and billing
Fast-paced, team-oriented environment
Nice-to-have
Positive and respectful manner
Culture of collaboration
Compassionate, reliable, and detail-oriented
Key Requirements
2+ years customer service experience
Leadership or supervisory experience preferred
Experience with veterinary software systems preferred