Shape the airport experience at scale, translating strategy into measurable outcomes and leading and developing large frontline leadership cohorts
Job Summary
Shape the airport experience at scale, translating strategy into measurable outcomes and leading and developing large frontline leadership cohorts.
As Manager, Customer & Employee Experience, you will lead the customer and people agenda for the port, partnering with the Head of Airport and leadership team to deliver safe, reliable and consistently high‑quality end‑to‑end airport operations.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel, including heavily discounted air travel, flexible leave options, and access to thousands of rewards.
Matching Summary
Shape the airport experience at scale, translating strategy into measurable outcomes and leading and developing large frontline leadership cohorts.
Skills & Requirements
Must-have
Lead customer and people agenda
Drive frontline performance and engagement
Partner with HR and unions
Manage complex operational environment
Set clear strategies and expectations
Nice-to-have
Creativity and passion encouraged
Continuous improvement mindset
Strong visible leadership
Key Requirements
Extensive experience in senior people leadership
Proven capability resolving complex issues
Demonstrated success leading large frontline teams