Base: £27,204 rising to £30,333; shift + weekend a...
On-site
Receive emergency 999 and non-emergency 101 calls
Apply investigative mindset to crime reports
Risk assess each call and decide action
As a Contact Management Centre Officer, you will be on the front line of policing and responsible for receiving emergency 999 and non-emergency 101 calls from members of the public
Job Summary
As a Contact Management Centre Officer, you will be on the front line of policing and responsible for receiving emergency 999 and non-emergency 101 calls from members of the public.
The starting total salary for this role is approximately £36,400, increasing to approximately £40,000 on completion of initial training.
Benefits include a competitive pension scheme, generous annual leave allowance, retail discounts, excellent wellbeing support, and fantastic career progression opportunities.
Matching Summary
As a Contact Management Centre Officer, you will be on the front line of policing and responsible for receiving emergency 999 and non-emergency 101 calls from members of the public.
Salary
Base: £27,204 rising to £30,333; Shift and weekend allowances: 20% (total approx. £36,400 rising to £40,000); Benefits: Competitive pension scheme, generous annual leave, discounts, wellbeing support, gym facilities
Skills & Requirements
Must-have
Receive emergency 999 and non-emergency 101 calls
Apply investigative mindset to crime reports
Risk assess each call and decide action
Handle a wide variety of enquiries
Remain calm in high-pressure situations
Communicate clearly
Nice-to-have
Handle sensitive and upsetting matters with empathy