Customer Success Manager

Wiley

Remote, TX, USA
Base: $42,000 usd to $60,667 usd; bonus/equity: no...
Fully remote
2-4 years relevant work experience
Undergraduate degree required
Strong presentation and communication skills
Wiley is seeking a fully remote Customer Success Manager to enhance customer retention and drive the adoption of their digital solutions. The ideal candidate will have a background in customer service or sales support, excellent communication skills, and a strong ability to train users on technical platforms

Job Summary

  • The role focuses on maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions for customers.
  • Candidates will collaborate with field sales partners to drive digital conversions, reduce churn, and ensure superior customer experiences.
  • Wiley offers a culture that values bold ideas, diverse perspectives, and provides meeting-free Friday afternoons for professional development.

Matching Summary

Match Score: 85

Wiley is seeking a fully remote Customer Success Manager to enhance customer retention and drive the adoption of their digital solutions. The ideal candidate will have a background in customer service or sales support, excellent communication skills, and a strong ability to train users on technical platforms.

Salary

Base: $42,000 USD to $60,667 USD; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including meeting-free Fridays

Skills & Requirements

Must-have

  • 2-4 years relevant work experience
  • Undergraduate degree required
  • Strong presentation and communication skills

Nice-to-have

  • Previous customer success or inside sales experience
  • User experience knowledge with Salesforce CRM
  • Ability to navigate complex sales processes

Key Requirements

  • Undergraduate degree
  • 2-4 years relevant work experience
  • Experience in customer service or tech product support

Work Rights

Not specified

Tailored Resume

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