Not specified; not specified; comprehensive benefi...
Fully remote
Remote onsite technical support services
Business process analysis projects
Incident resolution and request fulfillment
The role provides support and problem resolution for technology products while utilizing tools for remote and onsite technical assistance
Job Summary
The role provides support and problem resolution for technology products while utilizing tools for remote and onsite technical assistance.
Employees are expected to manage business process analysis projects including research, presentation, and recommendations for operational improvements.
PNC offers a comprehensive benefits package including medical coverage, 401(k) with match, pension, stock purchase plans, and up to 25 vacation days.
Matching Summary
The role provides support and problem resolution for technology products while utilizing tools for remote and onsite technical assistance.
Salary
Not specified; Not specified; Comprehensive benefits including medical, dental, vision, 401(k), pension, and stock purchase plans
Skills & Requirements
Must-have
remote onsite technical support services
business process analysis projects
incident resolution and request fulfillment
data analysis and trend graphing
functional requirements creation
Nice-to-have
customer focused values alignment
risk management framework adherence
knowledge management and training support
inclusive workplace culture contribution
Key Requirements
Associates degree or equivalent experience
4+ years of related business or functional experience