The Automation Operation Support Center Engineer serves as the first point of contact for customers seeking technical assistance and is responsible for diagnosing and resolving a variety of issues in Intel's global factories
Job Summary
The Automation Operation Support Center Engineer serves as the first point of contact for customers seeking technical assistance and is responsible for diagnosing and resolving a variety of issues in Intel's global factories.
Key responsibilities include providing front-line technical support, contributing to knowledge management, and cultivating cross-functional relationships to drive service improvement.
This role requires excellent customer service, problem-solving aptitudes, and the ability to quickly learn and master new technologies, working on a 12-hour day and night compressed workweek schedule.
Matching Summary
The Automation Operation Support Center Engineer serves as the first point of contact for customers seeking technical assistance and is responsible for diagnosing and resolving a variety of issues in Intel's global factories.
Skills & Requirements
Must-have
Technical assistance over phone/email
Diagnose and resolve issues
Customer service skills
Knowledge management
24x7 shift rotation
Nice-to-have
Global customer engagement
Cross-functional relationships
Proactive issue identification
Team member coaching
Key Requirements
Bachelor's Degree in Information Technology or related field
Intermediate technical/programming knowledge
AI and Machine Learning Development knowledge
Excellent verbal and listening communication skills in English
Strong problem solving and troubleshooting aptitudes
Fundamental knowledge in client server and application database interaction