Universal Banker

MTB (M&T Bank)

Waltham, MA, United States
Base: $21.68 - $36.13 hourly; bonus/equity: not sp...
On-site
Customer service standards
Digital capabilities engagement
Sales process adherence
M&T Bank is seeking a Universal Banker for their Waltham, MA branch, focused on enhancing customer experiences through sales and digital engagement. The role involves supporting branch operations, addressing customer needs, and providing tailored banking solutions

Job Summary

  • Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers, supporting daily branch operations as a Teller.
  • Educates customers on banking solutions, makes recommendations based on identified needs, and encourages the use of digital capabilities.
  • Adheres to established customer service standards, provides a differentiated experience, and actively engages in lobby management to solve customer banking needs.

Matching Summary

Match Score: 85

M&T Bank is seeking a Universal Banker for their Waltham, MA branch, focused on enhancing customer experiences through sales and digital engagement. The role involves supporting branch operations, addressing customer needs, and providing tailored banking solutions.

Salary

Base: $21.68 - $36.13 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service standards
  • Digital capabilities engagement
  • Sales process adherence
  • AML, BSA, and KYC processes
  • Lobby management

Nice-to-have

  • Empathy and customer centricity
  • Flexibility and adaptability
  • Entrepreneurial spirit
  • Critical thinking

Key Requirements

  • High school diploma or equivalent (GED)
  • 1 year's retail sales, call center, customer service, or telesales experience
  • Strong verbal and interpersonal skills
  • Ability to interact with varying customers (consumer to small business)
  • Ability to handle difficult customer conversations
  • Well-organized with proven time and prioritization skills
  • Ability to work under critical time constraints in a team environment
  • Proficiency with internet user-level technology
  • Maintain registration requirements under the Federal SAFE Act

Work Rights

Not specified

Tailored Resume

Cover Letter