Customer Support Representative

ABB Ltd

Memphis, TN, US
Not specified; not specified; health, life & disab...
Hybrid
High school diploma or ged required
3+ years customer service experience
Experience in electrical industry market
This role serves as the first point of contact for ABB customers, providing technical support and coordinating end-to-end case ownership

Job Summary

  • This role serves as the first point of contact for ABB customers, providing technical support and coordinating end-to-end case ownership.
  • The position requires a hybrid work model out of the Memphis, TN office with responsibilities including initiating customer feedback loops and supporting outbound marketing activities.
  • ABB offers a comprehensive benefits package including health plans, company-paid life insurance, short-term disability, and up to 6 weeks of parental leave.

Matching Summary

This role serves as the first point of contact for ABB customers, providing technical support and coordinating end-to-end case ownership.

Salary

Not specified; Not specified; Health, Life & Disability Choice between two medical plan options; Company paid life insurance (2X base pay); Short Term Disability – up to 26 weeks – Company paid; Long Term Disability – 60% of pay – Company paid; Parental Leave – up to 6 weeks

Skills & Requirements

Must-have

  • High School Diploma or GED required
  • 3+ years customer service experience
  • Experience in electrical industry market
  • Strong written and spoken communication skills
  • Authorization to work in the US

Nice-to-have

  • BBA preferred in Customer Operations
  • Agile and proactive approach
  • Solution-focused mindset
  • Knowledge of SAP Torque and Sales Force.com
  • Ability to improve first contact to cash rate

Key Requirements

  • High School Diploma/GED
  • 3 plus years of customer service experience
  • Electrical industry market knowledge
  • US work authorization required

Work Rights

Must possess authorization to work for ABB in the US

Tailored Resume

Cover Letter