Customer Success Manager (strategic Accounts)

Globys

2-5 years customer success experience
Manage 30-40 strategic accounts
Lead business reviews with customers
This role is critical for ensuring customer satisfaction, retention, and long-term success for top high-value customers

Job Summary

  • This role is critical for ensuring customer satisfaction, retention, and long-term success for top high-value customers.
  • The successful candidate will act as a trusted advisor and primary point of contact for a portfolio of 30–40 strategic accounts.
  • You will be responsible for scheduling and leading regular Business Reviews to identify customer goals, risks, and opportunities.

Matching Summary

This role is critical for ensuring customer satisfaction, retention, and long-term success for top high-value customers.

Skills & Requirements

Must-have

  • 2-5 years Customer Success experience
  • Manage 30-40 strategic accounts
  • Lead Business Reviews with customers
  • SaaS or technology services background

Nice-to-have

  • Strong communication and relationship skills
  • Ability to work with technical stakeholders
  • Proactive issue triage and resolution
  • Experience in account growth strategies

Key Requirements

  • 2-5 years experience in Customer Success or Account Management
  • Experience managing multiple accounts simultaneously
  • Preferred SaaS or technology services industry experience

Work Rights

Not specified

Tailored Resume

Cover Letter