Senior Relationship Manager (operating Room Support) – Local Only
VUMC (Vanderbilt University Medical Center)
Nashville, TN, United States
On-site
Liaison between or clinical teams and it
Accelerate issue resolution
Proactive relationship management
Serve as the primary liaison between OR clinical teams, IT, and vendor partners to enhance communication, accelerate issue resolution, and improve the day-to-day experience of OR clinicians
Job Summary
Serve as the primary liaison between OR clinical teams, IT, and vendor partners to enhance communication, accelerate issue resolution, and improve the day-to-day experience of OR clinicians.
Act as the single point of contact for OR technical issues involving hardware, applications, scanning workflows, device configuration, and vendor-supported systems, coordinating resolution efforts across various IT teams.
Staff daily IT support shifts providing direct coverage in the OR and guide other IT support teams as the OR environment’s subject-matter expert.
Matching Summary
Serve as the primary liaison between OR clinical teams, IT, and vendor partners to enhance communication, accelerate issue resolution, and improve the day-to-day experience of OR clinicians.
Skills & Requirements
Must-have
Liaison between OR clinical teams and IT
Accelerate issue resolution
Proactive relationship management
Technical awareness
Structured support processes
Single point of contact for OR technical issues
Coordinate resolution efforts
Track, triage, and monitor issues
Proactive technical rounding
Analyze incident trends
Support creation of documentation
Staff daily IT support shifts in the OR
OR environment subject-matter expert
Nice-to-have
Enhance day-to-day experience of OR clinicians
Improve OR technical reliability
Build knowledge resources
Support high-quality customer experience
Advance health and wellness
Key Requirements
Bachelor's degree preferred or equivalent experience