Service Desk Analyst

Capita

Belfast, United Kingdom
Not specified; benefits: 23-27 days holiday; pensi...
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Previous service desk experience essential
Excellent verbal and written communication skills
Experience with call logging software like remedy
** Capita is seeking a Service Desk Analyst for their Belfast location, where the candidate will provide first-line support for incident resolution and customer service. This hybrid role requires prior Service Desk experience and technical knowledge of Windows, Microsoft O365, and Active Directory. **

Job Summary

  • This is a hybrid role requiring office-based work in Belfast for the first three months during training, followed by up to three days per week in the office.
  • The role involves providing first-line diagnosis and resolution for incidents logged via telephone, email, chat, and customer portal while maintaining strict SLAs.
  • Capita offers a comprehensive benefits package including 23 days of holiday, company-matched pension, and opportunities for career development through their Learning Academy.

Matching Summary

Match Score: 75

** Capita is seeking a Service Desk Analyst for their Belfast location, where the candidate will provide first-line support for incident resolution and customer service. This hybrid role requires prior Service Desk experience and technical knowledge of Windows, Microsoft O365, and Active Directory. **

Salary

Not specified; Benefits: 23-27 days holiday; Pension: Company matched

Skills & Requirements

Must-have

  • Previous Service Desk experience essential
  • Excellent verbal and written communication skills
  • Experience with call logging software like Remedy
  • Knowledge of Windows Desktop operating systems
  • Understanding of Microsoft O365 and Active Directory

Nice-to-have

  • Experience with remote desktop support tools
  • Awareness of ITIL framework principles
  • Ability to create technical documentation
  • Strong customer service orientation

Key Requirements

  • Previous Service Desk experience required
  • Knowledge of Windows OS and O365
  • Experience with Remedy or similar ticketing systems

Work Rights

Not specified

Tailored Resume

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