Benefits Operations - Manager

Marsh & McLennan Companies Inc

Hybrid
Leadership of operational teams in insurance sector
Management of vendor relationships and slas
Fluency in portuguese and spanish languages
You will be responsible for ensuring the efficient execution of back-office processes and customer service for group life and health insurance

Job Summary

  • You will be responsible for ensuring the efficient execution of back-office processes and customer service for group life and health insurance.
  • The role requires supervising and developing a team while maintaining high standards of operational quality and KPIs.
  • Marsh is committed to a hybrid work environment requiring at least three days per week onsite.

Matching Summary

You will be responsible for ensuring the efficient execution of back-office processes and customer service for group life and health insurance.

Skills & Requirements

Must-have

  • Leadership of operational teams in insurance sector
  • Management of vendor relationships and SLAs
  • Fluency in Portuguese and Spanish languages

Nice-to-have

  • Experience with Zendesk CRM tools
  • Knowledge of digital transformation initiatives
  • Background in consulting or negotiation
  • English language proficiency
  • Strategic thinking and proactive attitude

Key Requirements

  • Higher education in Business Administration, Industrial Engineering, Insurance, or Finance
  • Solid experience leading Service Center operations in insurance
  • Proven track record managing medium to large operational teams

Work Rights

Not specified

Tailored Resume

Cover Letter