The APEX operations team plays a critical role in Walmart’s IT environment acting as the Single Point of Contact (SPOC) for Walmart Associates
Job Summary
The APEX operations team plays a critical role in Walmart’s IT environment acting as the Single Point of Contact (SPOC) for Walmart Associates.
This position is responsible for overseeing the day-to-day IT operations within campuses including collaboration with all platform teams and representing the team to stakeholders and leadership.
The mission is to digitally enable the enterprise and transform associates' end-to-end journey via technology and process-driven products and services with a focus on future ways of working both at campus and work from home.
Matching Summary
The APEX operations team plays a critical role in Walmart’s IT environment acting as the Single Point of Contact (SPOC) for Walmart Associates.
Skills & Requirements
Must-have
IT Service Management and Operations
Incident and Problem Management
ITIL framework expertise
Technical L1 support leadership
24x7 IT resource availability
Service Level Agreement compliance
Nice-to-have
Data-driven continuous improvement
Strong communication and documentation skills
Ability to multi-task and prioritize
Hands-on individual contributor mindset
Collaboration with platform teams
Key Requirements
5+ years IT Operations experience
ITIL Foundation Certification mandatory
Bachelor's degree in relevant field
2 years production or technical support experience