Order Management Supervisor

The Warranty Group

Irving, TX, USA
$56,200.00 - $94,100.00; not specified; not specif...
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Order management supervision
Pick and pack operations
Daily workflow coordination
** The Warranty Group is seeking an Order Management Supervisor in Irving, TX, to oversee daily operations for order management and a picking and packing team. The role requires strong leadership, problem-solving skills, and a background in supply chain management to ensure accurate and timely order fulfillment. **

Job Summary

  • Provide day-to-day supervision and work direction for Order Management Specialists, Coordinators, and Customer Care Specialists across three shifts, ensuring workload is balanced, coverage is aligned to demand, and service levels are consistently met.
  • Serve as the first-level escalation point for order management and fulfillment-related issues, resolving routine and moderately complex problems and escalating higher-risk issues as appropriate.
  • Track, analyze, and report performance metrics for both Order Management and Pick & Pack teams, including SLA attainment, order accuracy, productivity, quality, and backlog; identify trends and recommend continuous improvement opportunities.

Matching Summary

Match Score: 75

** The Warranty Group is seeking an Order Management Supervisor in Irving, TX, to oversee daily operations for order management and a picking and packing team. The role requires strong leadership, problem-solving skills, and a background in supply chain management to ensure accurate and timely order fulfillment. **

Salary

$56,200.00 - $94,100.00; Not specified; Not specified

Skills & Requirements

Must-have

  • Order Management Supervision
  • Pick and Pack Operations
  • Daily Workflow Coordination
  • First-Level Escalation Point
  • Inventory Movement Activities
  • Oracle and Related Systems

Nice-to-have

  • Team Development and Coaching
  • Continuous Improvement Opportunities
  • Customer-Focused Behaviors
  • Innovative Solutions
  • Fortune 500 Company

Key Requirements

  • 5-7 years of order management experience
  • 5+ years of distribution activities experience
  • MS Excel proficiency
  • MS Word proficiency
  • Strong customer service background
  • Wide understanding of Order Fulfillment processes
  • Wide understanding of inventory movements

Work Rights

Not specified

Tailored Resume

Cover Letter